WELCOME TO MARINA TERRACES PORT DOUGLAS
We are here to assist you with any requests or queries
The following is offered as a guide to the services and facilities available to you at Marina Terraces and in Port Douglas and beyond. Please see us at Reception if you would like to review a printed copy of this compendium. Once again, welcome, relax and enjoy your stay with us.
APARTMENT INFORMATION
Air-conditioners are located in the lounge and bedroom of each apartment. These are operated by individual remote controls.
Please do not set the temperature below 22 degrees or operate air-conditioners with any doors/windows open as it will cause the air-conditioner to ice up and/or leak. The optimal cooling temperature is 24 degrees.
In the interests of the environment, it would be appreciated if you could switch off air-conditioners when the apartment is vacant.
Please leave all the ceiling fans on during the day to circulate the air. We understand if you don’t like sleeping with ceiling fans turned on.
APARTMENT SUPPLIES
Apartment supplies such as laundry powder, dishwashing powder, tea, coffee, soaps, toilet paper, etc are a starter pack only. Additional supplies can be purchased from local supermarkets or you can purchase from reception. Please see price list on separate page.
CHECK IN & CHECK OUT
Check-in time is after 2:00pm.
Check out time is before 10:00am.
Late check-out requests are subject to availability and may incur additional charges. We are unable to offer late check out times during peak periods.
On departure please check you have all your personal belongings, ensure all rubbish and food is removed from your apartment, air-conditioners turned off, all dishes washed (or in the dishwasher and the dishwasher turned on), apartment locked and return keys to Reception. If reception is unattended/closed upon your departure please leave your keys in the “key return box” on the wall In the hallway near reception.
HAIRDRYERS
A hairdryer is supplied for your convenience and can be found in the bathroom.
IRONS / IRONING BOARDS
An ironing board and iron is provided and is located in the wardrobe in the bedroom or laundry.
KEYS
One or two sets of keys are available per apartment. Please note there is a $100 key replacement fee for each key lost during your stay. Please return your key to Reception on check out. If you are departing outside of Reception opening times please place your keys in the Key Return Box located
LAUNDRY
All apartments feature a washing machine and clothes dryer. A clothes airer and washing basket is also provided. To reduce the risk of fire, please remove any lint from the clothes dryer lint filter before each use. A starter pack of washing powder/liquid is also provided for your convenience. Additional washing powder/liquid is available to purchase from reception.
LEFT OVER FOOD
At the end of your stay, all open containers of food and drink must be disposed of prior to departure. Unfortunately, due to health and safety reasons we cannot accept these and they can’t be left for the next guest. Any unopened perishable and non-perishable food and drink (within use by and best before dates) can be left and we will share it with our team or donate it to a local charity.
MAINTENANCE
If you encounter any maintenance or safety issues during your stay, please let us know so that this can be rectified. Let us know of any accidental breakages.
NOISE
Please be considerate of other guests by keeping any noise to a minimum, especially after dark. Loud music and parties are not permitted in your apartment at any time.
RUBBISH/WASTE
General waste rubbish bins are located in the car park (driveway end) and also behind the wooden gate enclosure at the entrance of the driveway. General waste goes in the large green or red lid bins. Recycling Bins (yellow top bins) are located at the top of the driveway and in the car park. Recyclable items include – glass and plastic bottles, cans, paper and cardboard. Please flatten these. No soft plastics, coffee cups or containers contaminated with food. Unfortunately, Council only collects our recycling bins once a fortnight, so if you find these bins full please use the general waste bins. Please ensure your put your rubbish out on a daily basis as we living in the tropics we do attract rodents extremely quickly with rubbish left in bins inside the apartments. We kindly ask that you remove rubbish from your room during your stay and on your day of departure.
SERVICING OF APARTMENTS
A weekly service (change of bed linen and towels – no cleaning or supplies) is provided for all guest stays of 8 nights or more. Please ensure all beds are clear of suitcases and personal belongings for housekeeping to be able to change the beds.
Please ensure that rubbish is removed from your apartment and that your apartment is left in a tidy condition. Please note additional cleaning charges may apply if your apartment is left in an unacceptable condition. Please do not under any circumstances move furniture around in the apartment.
SMOKING
Smoking, including the use of vapes, is not permitted inside the apartments. Smoking is allowed outside on the balconies. Please keep the door closed as to not allow smoke into the apartment. Smoking is not allowed in bbq/pool area or common areas.
SWIMMING POOL TOWELS
One complimentary pool/beach towel (striped towel) is provided per guest and can be used at the swimming pool, beach or taken out on tour with you. Additional pool/beach towels are available from Reception for just $3 per towel. Please do not use your white bathroom towels at the pool or beach or take them out on tour with you. If you require any extra linen during your stay that is not included in your complimentary linen change over please see our linen price list.
TELEVISION
Our smart tv’s do have installed apps. If you have subscriptions please log in to your accounts such as Stan, Hayu, Foxtel and Netflix, etc to access your accounts.
WIRELESS INTERNET
Marina Terraces is pleased to offer our guests complimentary unlimited wireless internet.
You can access this system by connecting your device to the “marina terraces guest” network. As our password is updated regularly, please see your Welcome Letter for the current password to access your wifi.
AIRPORT & CAIRNS TRANSFERS
At peak times of the year it is important to pre-book your airport or Cairns transfers well in advance. Please see us at Reception for pricing and pick up options for shared or private transfers.
BBQ
Our poolside BBQ is located next to the swimming pool. The BBQ is free to use at any time during pool opening hours and does not need to be reserved.
The poolside BBQ is fully equipped with utensils, crockery, cutlery and (plastic) glassware, so you do not need to take these items from your apartment. There is also a sink and washing up supplies. After using the BBQ area, please wash all dishes and clean the BBQ with the provided cleaning materials. We appreciate your assistance with keeping this area clean for all guests. No glass in the pool area. A spare full gas bottle can be found in the cupboard under the BBQ.
BEACH CHAIRS
We have a small number of beach/camping chairs available for complimentary use. These are located in the wooden bench seats either side of the stairwell on the ground floor.
BOOK AND MAGAZINE EXCHANGE
A book and magazine exchange is available at the base of the stairs. Please feel free to borrow or exchange any books and/or magazines. There are also DVD’s to watch in your apartment. Please ensure all dvds are put back in their covers and returned to the exchange.
CAR PARKING
Undercover car parking is available at the rear of Marina Terraces straight down the driveway.. There are no allocated spaces so please park in any available space.
OUTDOOR SHOWER
We have an outdoor shower located in the pool area near the bbq. Pls ensure you have washed off all sand before entering the pool and going to your apartment.
TOUR DESK
We offer a free tour desk service. Further details available in the Tour Desk section of this guide or see us at Reception.
SWIMMING POOL
Our heated saltwater swimming pool is available for use by our guests from 7:00am – 9:30pm. Please observe the pool rules – including no glass – on display at the entry to the pool and near the BBQ. Children must be actively supervised at all times. Our poolside BBQ is also available during these hours. The pool and BBQ area cannot be booked for exclusive use. The poolside BBQ is fully equipped with utensils, cutlery and plastic crockery.
VISITORS
Guests may have a limited number of visitors to their apartment however unfortunately they are unable to use our pool/bbq facilities due other inhouse guests also having exclusive use of these facilities. In-house guests have priority access to all of our amenities
BABYSITTING/CHILD MINDING
A number of babysitting services are available in Port Douglas. Busy Bees Babysitting is popular. You can contact Busy Bees on 0417 794 507 or visit their website www.busybeesbabysitting.com.au
BABY AND EQUIPMENT HIRE
Port Resort Baby & Equipment Hire carry an extensive range of quality holiday hire equipment. Range includes jogger prams, strollers, cots, highchairs etc. Also, a range of Home Health Equipment products including wheelchairs, crutches, shower chairs, toilet raisers, walkers to name but a few — and for planned holiday needs or emergency mishaps they can assist with this service. Phone: 0407 315 591.
BICYCLE HIRE
Bicycle Hire is available from Port Douglas Bike Hire, located on Warner Street behind Coles Supermarket/Port Village Shopping Centre. A bike rack is located in the car park. Bikes must not be brought into or left outside your apartment.
FOUR MILE BEACH
Iconic Four Mile Beach is only a short distance from Marina Terraces. The northern end of the beach has a year-round patrolled swimming area. A swimming enclosure is in place during stinger season. Please observe all beach flags and signage for beach closures, conditions and stinger risk.
Beach umbrellas and beach lounge chairs are available for hire at Four Mile Beach.
LOCAL SHUTTLES
A number of taxi and shuttle operators service Port Douglas. See us at Reception for the best options to get you where you are going.
PLACES OF WORSHIP
St Andrews Anglican Church
St Mary’s Catholic Church
Generations Church
Uniting Church
https://douglas.qld.gov.au/community/community-directory/churches/
PORT DOUGLAS MAP
A local street map of Port Douglas is provided with your welcome letter. We have additional complimentary local Port Douglas, Cape Tribulation – Daintree Coast and Far North Queensland visitor maps available at reception.
POST OFFICE
The Port Douglas post office is located at the top end of Owen Street.
RESTAURANTS AND LOCAL DINING –
Port Douglas is blessed with a wide range of high-quality dining experiences to suit all tastes. The following dining guides will help you choose something special:
https://www.visitportdouglasdaintree.com/food-and-drink
https://www.tropicalnorthqueensland.org.au/articles/guide-port-douglas-restaurants/
https://www.agfg.com.au/restaurants/tropical-north-qld/port-douglas
https://tourismportdouglas.com.au/port-douglas-restaurants-places-to-eat-and-drink
plus there are many take away and casual dining options.
SUPERMARKET
Coles Supermarket is located within Port Village Shopping Centre, on Macrossan Street, with car parking available from Warner Street. Coles Supermarket is open every day from 6:00am – 9:00pm. Within the Port Village Shopping Centre complex there is also a K Hub, butcher, newsagency, doctor’s surgery, pharmacy, bottle shop (liquor store) and other retail and food outlets.
TOUR DESK
We offer a free tour desk service. Further details available in the Tour Desk section of this guide or see us at Reception.
The local Sunday market is on every Sunday and is situated at Rex Smeal park just opposite the Courthouse Hotel. The market is just under a 10 minute walk from Marina Terraces. There is also a smaller market at the Crystalbrook Marina every Wednesday.
In case of an emergency, dial 000, and the operator will connect you to the appropriate service required – Police, Fire or Ambulance.
AUTOMATED EXTERNAL DEFIBRILATOR (AED)
In a medical emergency, AED’s are available at various locations in Port Douglas. The closest AEDs to Marina Terraces are located at:
- Peppers Resort, Davidson Street, Port Douglas
- Hi Tide Café at Peninsular Holiday Apartments, 13 The Esplanade, and
- Shakes Gelati Bar, Shop 9 53-61 Macrossan Street.
CYCLONES & SEVERE WEATHER
Cyclone season in North Queensland is from November to April. In the event of a cyclone we will provide you with information to ensure your safety. Although our building has a high cyclone rating, emergency authorities may issue a mandatory evacuation order and relocation to the local Evacuation Centre. The Bureau of Meteorology issues weather warnings for the region http://www.bom.gov.au/qld/warnings/
DENTIST
Port Douglas Dentist
Unit 11, 32 Macrossan Street, Port Douglas QLD 4877
Phone: (07) 4099 4618
DOCTORS & MEDICAL EMERGENCY
Emergency Department,
Mossman Hospital 24 hr service
9 Hospital Street, Mossman QLD 4873. Phone: (07) 4084 1200
Port Village Medical Centre,
Shop 17 Port Village Shopping Centre, 11-17 Macrossan Street, Port Douglas, QLD 4877
Ph: (07) 4099 5043
New Horizons Medical Centre,
362 Port Douglas Rd, Port Douglas, QLD, 4877
Phone: (07) 4099 1111
EMERGENCY EXIT PLANS
Fire Exit Plans are located on the inside of your front door. Please familiarise yourself with the nearest exit route and location of fire extinguishers in the event of a fire. Strollers, bikes, scooters and bags must not be left on the exit route and walkways. The evacuation Assembly Area is located at the front of the property on Davidson Street.
FIRST AID KIT
We have a small first aid kit at reception and can assist with any minor first aid needs. In an emergency call 000.
In the tropics we share our life with lots of creatures, large and small. Many of them may seem unwelcome visitors in many parts of the world however here in Far North Queensland we assure you they are part of everyday life and mostly no cause for alarm. At Marina Terraces we conduct regular pest control treatment however it is unfortunately not possible to completely eradicate these creatures. Here are a few tips to help you enjoy your stay.
ANTS
These come in all shapes, sizes and colours. They love leftover food so keep surfaces crumb free and place leftover food in the fridge.
GECKOS
These are friendly little lizard-like creatures that come out at night to feed on mosquitoes, cockroaches and other insects. They are totally harmless. You can often hear them at night as they call to each other in a big loud voice, far out of proportion to their size.
MOZZIES & SANDFLIES
At some times of the year these little pests are worse than others. Insect repellent will give you protection against their bites. Bushman brand insect repellent works best in the tropics or Aerogard Tropical.
CANE TOADS
As ugly as they are, cane toads do eat cockroaches, so we don’t mind them being around. They cannot poison you (unless you bite them on the neck) and are generally only seen after dark.
COCKROACHES
Cockroaches are an unfortunate part of tropical life. Keep food wrapped and stay friends with the geckos and cane toads.
STINGERS
Marine jellyfish inhabit coastal waters in the warmer months – generally November to May. As their stings are highly toxic it is strongly advisable to check with relevant authorities before swimming in the ocean. Swimming enclosures (nets) are in place on most major beaches, including Four Mile Beach in Port Douglas during stinger season. If you are visiting the reef during this time, you will be provided with a lycra stinger suit to wear in the water.
CROCODILES
Estuarine (saltwater) crocodiles inhabit many of our rivers. However, there are also lots of beautiful freshwater swimming holes scattered through the region that are crocodile free. Check with staff at Reception for directions and obey crocodile warning signs.
MOULD
We love our warm tropical climate and unfortunately so does mould. While we make every effort to keep it under control it can reappear in a very short time, sometimes in a little as 24 hours. If you are experiencing a problem with mould please see Reception and we will have it attended to immediately. It is important to keep your apartment well ventilated and use the bathroom extractor fan where fitted and also please keep ceiling fans turned on during the day.
NATIVE BIRDLIFE
There’s lots of native birdlife around Port Douglas including Parrots, Finches, Kookaburras, Tawny Frogmouths and some very pesky Orange-footed Scrub Fowl who dig up our gardens!! We have a pair of resident Bush Stone-curlew at the front of our property which you will see quite often. We also have some resident bush hens that love to make a noise in the morning. The Stone-curlew relies on camouflage and has a loud strong voice and can be heard at a great distance, especially at dawn and dusk. Do not feed the native wildlife.
SNAKES
Although rare, we do sometimes have snakes around the area. They help to reduce rodents. The non-venomous Carpet Python is seen in rainforests areas and is a large (2-3m), heavy bodied snake with a highly variable, mottled & blotched pattern and colour. As the weather begins to warm up, snakes become more active, they begin moving around a lot more looking for food, and looking for water. Snakes generally do not make it their business to be around people.
Free Tour Booking Service.
Port Douglas has many wonderful tour options available and is the perfect base to explore our region.
Our staff have lots of local knowledge and are always willing to answer any questions in order to assist in making the right choice for your fun packed days ahead!
Have a look at the full range of tour brochures on our display racks, they are a great place to start. Here are a few of the region’s great offerings: You can also book through our Website for any tours, just click on the “Tours and Activities” page – tour bookings and you will see a full comprehensive list of activities/tours to choose from.
Diving and snorkelling – several great operators offer these activities. Some cater for larger groups, others for smaller groups. Operators go to different parts of the reef, some have a pontoon they stop at and you can see the marine life through the glass bottom or go on a semi-submersible, and some are boat based. Half and full day options to the Great Barrier Reef are available.
Full and half day tours of the Daintree Rainforest and Cape Tribulation are available with options including Mossman Gorge, short rainforest and beach walks, cultural experiences, remote swimming holes, and exotic food options like Daintree ice cream.
Lady Douglas River Cruise is a relaxing and comfortable tour option, with departures 4 times a day.
Wildlife Habitat has local wildlife and interactive experiences with daily tours and presentations, and you can even have Breakfast with the Birds, Swim with the Salties or have a Nighttime Tour. Let Hartleys Crocodile Adventures take you on a journey of discovery into the wild world of Australian native and exotic animals.
River rafting, tubing and drift snorkelling, zipline canopy tour and extended walks are available for those looking for an extra thrill.
The Atherton Tablelands is a diverse place and a pleasant drive. There are many activities in and around this area – local produce, walking activities and tours, waterfalls, geological wonders to name a few. Skyrail rainforest cableway, Kuranda and the historic Kuranda Scenic Railway will unlock the secrets of the world’s tropical rainforest.
There are options to go out for a day’s fishing on the reef, local rivers and estuaries.
Sunset cruises – sail out towards Low Isles and have a glass of bubbly and nibbles.
If you prefer to see things from the air, consider a breathtaking scenic helicopter flight or organise a private charter and escape to the Cays or do the world heritage highlights.
Or if you prefer being pampered consider having a spa day or just a massage at one of the many great businesses in the local area.
For all tour bookings and further information please see our Reception staff.
Our tour booking service is free of charge. Yes, we do receive a small commission from the tour operators but this does not add to the price you pay. You will pay the same price by booking direct with the tour company or with any of the tour booking offices located in Port Douglas. By using our tour desk service you have the added convenience of charging it to your room account and making one payment on check out, thus not having to take large amounts of cash or credit cards with you on the day. We do not charge a credit card surcharge
At peak times of the year the Great Barrier Reef Marine Park Authority (GBRMPA) applies an Environmental Management Charge (EMC/Reef Tax) to all tour visitors to the Great Barrier Reef. This is in addition to advertised reef operator fees. The EMC is used by the GBRMPA for research and protection of the Great Barrier Reef.
Have a great time exploring our beautiful region!
DID YOU KNOW?
Port Douglas does not have a local independent “Tourist Information Centre”. The local tour shops (including the “Tourist Information Centre”) are in fact not independent (government run/volunteer) centres. They are all owned by local tour and/or reef boat companies and therefore not necessarily providing independent advice.
RECEPTION HOURS
9:00am – 4:00pm Monday to Friday,
9:00am – 12.00pm on Saturdays, and
9:00am – 12:00pm on Sundays and Public Holidays.
For after-hours assistance please call our main number on 07 4099 5188 and it will directly connect to our mobile number.
Closed Christmas Day.
Sometimes our office hours are closed during the above times due to the high demand of our cleaning duties in the apartments where we are helping out the housekeeping team or undertaking other duties around the property. Please do not hesitate to call us on 07 4099 5188 during these times if the office is closed as your call will go straight to our mobile where we can assist you. We are not very far away at all.
MARINA TERRACES CONTACT DETAILS
Telephone number:
07 4099 5188 (from outside Australia +61 7 4099 5188)
Email address
Website address
Physical & postal address:
14-16 Davidson Street Port Douglas QLD 4877
Socials:
Instagram
Facebook
TripAdvisor
SHAMPOO, CONDITIONER, SOAP, BODY WASH PACK $ 5.00
LAUNDRY DETERGENT $2.00
DISHWASHING DETERGENT SACHET $ 1.00
DISHWASHING TABLETS $ 0.50
TOILET PAPER PER ROLL $ 1.00
If extra linen and towels are required outside of your normal complimentary linen change pls see below:
QUEEN SHEET $4.00
SINGLE SHEET $3.00
BATH TOWEL $3.00
BEACH TOWEL $3.00
BATH MAT $3.00
HAND TOWEL $2.00
FACE WASHER $2.00
TEA TOWEL $2.00
Guests receive a complimentary linen change over of bedding and towels if staying more than 8 nights or more.
If you would like housekeeping to carry out an extra change over of linen then the cost is $100.00 including their service and supply of linen.
Pool towels are complimentary for each apartment however if they are taken upon departure there is a charge of $30.00 per towel. This will be charged to your credit card.
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16 Davidson Street, Port Douglas Australia Queensland 4877